Nikon Spending up to $17.7 Million on D600 Sensor Spot Debacle

Nikon D600

It took Nikon quite some time to fess up to an actual problem related to the D600. Nikon released a D610 model on a fast track release schedule but offered no acknowledgement of a problem with the D600 – even though the D610 was the same camera with a new shutter mechanism.

After it replaced some D600 units with new D610 units for some customers, it looked like the problem was headed to a class action legal battle (it still might be). While the class action lawsuit was just starting to swirl, Nikon seemingly came clean and agreed to replace the shutter mechanism in all users’ D600 cameras.

This little sensor spot problem has proven quite expensive for Nikon – to the tune of 1.8 billion yen (or $17.7 million USD). [Read more...]

Nikon to Replace D600 Cameras with New Models If Cleaning/Repair Doesn’t Work

Nikon D600

In the continuing saga of Nikon’s D600 dust spot debacle, Nikon has released another statement that it will replace users’ cameras if the dust spot problem continues after it has been serviced. Nikon states that the replacement will be “a new D600 or an equivalent model” (presumably, the D610).

This follows Nikon’s prior service advisory that it would replace the shutter assembly for free in affected Nikon D600 units. You can read the full release from Nikon below. [Read more...]

Possible Class Action Suit for Frustrated Nikon D600 Customers Churning

Nikon D600

We are all well aware of the sensor dust spot complaints generated by Nikon D600 users. Nikon has yet to acknowledge a problem with the D600 . . . even though it launched a Nikon D610 with the only real upgrade being an improved shutter. In a service advisory about the D600 sensor dust problem, Nikon simply stated that the problem was “generally attributed to the natural accumulation of dust.” Recently, some customers have even received Nikon D610 units as their “fix” for a problematic D600 model sent in for a sensor cleaning.

US law firm Lieff Cabraser has posted an inquiry form soliciting information from Nikon D600 customers, which cites the D600 as an allegedly defective product and notes further that consumer protection laws may afford D600 customers an opportunity to bring a class action suit against Nikon for their troubles.  [Read more...]

What If You Sent Your Nikon D600 in for Cleaning and Got a Nikon D610 Back in the Mail for Free?

Nikon D610

Nikon has yet to admit any defect with the D600 despite a plethora of reports concerning a defective shutter mechanism. Even when the D610 was announced (way too early as a proper replacement for the D600), Nikon made no mention of the shutter defect. However, Nikon highlighted a new, improved shutter as a feature of the D610.

Now, it appears that some Nikon D600 owners who send their cameras in for cleaning are getting brand new Nikon D610 cameras back with little or no cost to the user. (Update: Nikon later confirmed that all service inquiries are handled on a case-by-case basis, but provided no direct response to the D610 and D600 shutter mechanism debacle. See official statement below.) [Read more...]

Nikon D610 Confirmed to Solve Sensor-Spot Problems of D600

Nikon D610

Roger Cicala over a Lens Rentals, who initially brought to the D600 sensor-spot problems to the forefront, has evaluated several Nikon D610 bodies using the same testing methods. The initial conclusion is the the new shutter in the D610 has, in fact, solved the problem that plagued the D600.

Of course, Nikon has never acknowledged a problem with the D600. It just introduced the D610 a year later that is virtually the same camera with the new shutter mechanism. You can read Roger Cicala’s full report here at Lens Rentals.