Nikon D600 Service Advisory Offers Free Shutter Assembly Replacement to All Owners

by on February 26, 2014

in Nikon

Nikon D600

Shortly after the Nikon D600 class action lawsuit heated up, Nikon USA has now issued a service advisory for the camera and is offering to replace the shutter assembly free of charge for all D600 owners – even if the camera is out of warranty.

You can view the full service advisory here. You can submit your info for scheduling free shipment of your D600 to Nikon here.

Will this be enough for Nikon to avoid damages in the class action lawsuit? Probably not. It may affect a damages award or a settlement; however, there are plenty of consumer protection claims in the class action suit that don’t necessarily hinge on actions taken after the fact. There are probably also going to be D600 owners who have sold their cameras and lost money in those transactions, which is something that a free repair won’t cover.

This is really the first overt action that Nikon has taken to come close to admitting that there was a problem with the D600. It remained silent about any D600 problems when the D610 was introduced. Nikon refused to explain why some users were getting free D610 cameras when they sent their cameras in for repair. Only after a class action lawsuit is filed does Nikon acknowledge a problem exists – if you can even call the following an acknowledgement:

Nikon has thoroughly evaluated these reports and has determined that these spots are caused by dust particles which may become visible when the camera is used in certain circumstances and/or with certain settings.

I doubt this is the last we’ve heard of this debacle…

[via Nikon Rumors]

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{ 2 comments… read them below or add one }

1 JR February 26, 2014 at 8:56 am

What a joke!…..I lost faith in Nikon after using their products since 1988, they use to have fairly good service. For me if a company does not provide good service, I walk away. Sold body and lenses and switched brands. No regrets at all.

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2 Mark February 28, 2014 at 8:43 am

The bottom line for me is that I really like the D6 hundred. It’s just the right size and weight and balance is perfectly with the three prime lenses I have. It also takes amazing images. I’ve shot weddings with it at ISO 6400 and the images are fantastic. I also shoot with the Fuji XPro-1 but for some things I really like a DS LR better. I happened to send my camera in a few days before this was announced so I’m really happy with this announcement. I’m glad Nikon finally did the right thing. Yes, I know they should have done it a lot earlier. But sometimes it’s simply hard for us to get around good meeting that were wrong.

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