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Adobe Creative Cloud Glitch Locks Out Users from Apps
Read the original blog post
May 15, 2014
11:15 pm
Eric Reagan
Forum Posts: 2647
Member Since:
December 1, 2006

Creative Cloud Error

Adobe is on a road to a most epic of fails.¬†Imagine you have a deadline for delivering a project that is due in a few hours but your legally-purchased software won't allow you to open it. That is the sad truth for users of Adobe's Creative Cloud for the past…

May 16, 2014
6:43 am

I have not used CC, but I thought check in happened once a month? Were the people not being able to login in that situation? I ask because there are seemingly a good number of folks saying they had no problem using their software.

Not to defend CC or anything, just want some clarity. This really should be a yearly check in if they must proceed. You already signed a 1yr contract.

May 16, 2014
11:47 am
Stephen Cupp

Yes you signed a 1 year contract in most cases. You can go month to month, but it costs more. And yes it checks in once a month to make sure you paid the bill. So when you have as many subscriptions as CC has you will have people checking in everyday. What should of happened is they call support and get a workaround. I know if you call before hand there is something Adobe can do in case you go on a trip and can't be connected to the internet on the day it checks.

May 16, 2014
12:43 pm

Regardless, seems to be a flaw exposed.

Of course there are those who've seen no interruption and are continuing to sing the praises of the all mighty Adobe, and then there are those who have been seemingly kicked out from using their paid for software.

No matter what Adobe (or microsoft, or whomever) does, if you have a remote, cloud based subscription software, it will be subject to issues like this. It isn't a problem until it is.

As has been shown already, CC is just as susceptible to pirating as the creative suite was, so the whole piracy argument is BS. The "usefulness" of renting software has been debated and with examples like this, show that there is certainly justification on the part of the critics. The value to a software solution, professionally speaking that relies on remote sign in access to provide clients the results they're paying for is scary. There are a lot of folks seemingly not effected by this particular outage, but what about the next time? Again, it's never a problem until it is.

Bring back the option for perpetual license Adobe and let your customers choose.

May 16, 2014
2:41 pm

I concede that when the whole issue of CC first came up I was principally against it simply because of the cost. I could purchase a version of Lr or Ps and stick with it for years if I opted to do so. I wasn't forced into a monthly pay scheme, which seemed less than ideal for my non-professional needs.

I never even thought about situations like this where professionals could find themselves completely cutoff from work.

But why should any of this be a big surprise? I can't get Netflix to be 100% reliable and it's inconsequential compared to a pro' s work tied up in CC.

May 17, 2014
8:57 pm

Capture One

There is a 60 day trial version.

July 17, 2014
12:51 pm
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