It came as no surprise when I received a phone call last week from one of my contacts at B&H Photo that the company had been awarded 2014 E-tailer of the Year by Digital Imaging Magazine.
Photography Bay has been closely affiliated with B&H since shortly after this site kicked off back in 2006. And before that, I had been a personal customer of B&H for several years dating back to my high school days as I browsed its ad in the back of Popular Photography every month.
Bertha and Herman Schreiber surely could not have imagined what their business endeavor would turn into when they started B&H Photo over 40 years ago. The behemoth we all know as B&H Photo came from rather humble beginnings when the doors opened in a small retail shop in lower Manhattan in 1973.
Over the past 40 years, B&H has gotten so many things right. Sure, there has been plenty of strategy and business acumen that positioned B&H as the premier photo retailer in the US. However, the one thing that sticks out when you read the article linked above that profiles B&H or if you talk to someone from B&H is: attitude.
I’ve dealt with B&H on both a customer side and an affiliate side. Everyone I have dealt with has always been helpful, fair and forthright. While I have some direct contacts at B&H, the few times I have needed additional customer service, it has always worked out quickly and easily to my satisfaction by dealing through the normal channels for customer service.
Just last week, I had a manufacturer issue with a product I ordered on a personal order. I contacted B&H via the customer service web form using my personal email address and had someone that I had never talked to before handle the issue in the same way and with the same attitude you would expect to get customer service in a small town store.
And it’s thousands (or maybe millions) of other stories like mine that makes it no surprise that B&H would get an E-tailer of the Year award.
As far as I’m concerned, B&H is my E-tailer of the Year every year. Congrats guys!
If you’re a B&H fan, I encourage you to go read the E-tailer of the Year article, along with this article for a history lesson on B&H and its beginnings. Also of interest is B&H Photo’s About page if you have never visited it.
[Historic photos courtesy of B&H Photo]