Canon 5D Mark III Product Advisory Update

Canon 5D Mark III Top

Canon has issued an updated product advisory for the 5D Mark III regarding light leaks from the LCD panel. See the full product advisory below.

UPDATE:
Please see the changes to the “Identification Procedure” section below regarding criteria for affected serial numbers. The identification method has been enhanced to include the first digit in the identification procedure in order to more precisely identify affected products.

Thank you for using Canon products.

Concerning the EOS 5D Mark III digital SLR camera, when the LCD panel illuminates in extremely dark environments, the displayed exposure value may change. Canon has concluded the investigation of this phenomenon, and this announcement informs you of our findings as described below.

Phenomenon
In extremely dark environments, if the LCD panel illuminates, the displayed exposure value may change. However, based on the results of extensive testing this change in exposure value will not noticeably affect the captured image.

Affected Product
The phenomenon described above may occur in Canon EOS 5D Mark III Digital SLR Cameras whose first and sixth digits of the serial number are as set forth below.

Identification Procedure:
Serial Number: [XnnnnNnnnnnn]
“X”=”0″ and “N”=”1″ or “2″
“n” represents any digit.
Examples of affected serial numbers are: “0nnnn1nnnnnn” or”0nnnn2nnnnnn”

Support
Under almost all shooting conditions (including dark environments) this phenomenon will not affect your captured images. However, if you would like Canon to inspect your camera, we will provide this service free of charge upon request beginning in mid-May. Please contact Canon using the information below to request service.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Please register the EOS 5D Mark III. By registering, we will be able to notify you via email when service updates are available. If you already registered, please ensure you are opted-in to receive the notification.

Thank you,
Customer Support Operations
Canon U.S.A., Inc

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON
1-800-652-2666
TDD: 1-866-251-3752
Email: carecenter@cits.canon.com
For additional support options: www.usa.canon.com/support

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Comments

    • Dg Luke says

      Seriously? Malfunctions? You’re an idiot. Also, you can’t get it for $2,500, unless it’s stolen. It has NEVER been advertised for that. Then, there is tax. I paid $3,050 and it was by far the lowest available price on an American market Canon 5D Mark III.

      • Jim (@anypicman) says

        First, I definitely saw it on sale about three weeks ago for $2500 or $2600 and it was not gray market. In fact I think it was Adorama but I am not positive where I saw it.The standard price is indeed around $3300 I believe. As for my comment about the problem with the 5D Mark III, I simply feel when you pay big bucks, the product should be flawless but Canon is notorious for rushing a model onto the shelves before it is ready. The 1D Mark III was another disgraceful example. A company that demands $3000, $4000 and $5000 for their pro level cameras should be ashamed to put out camera bodies that need to be recalled.

        Just for the record, I have used Canon photo products for 25 years and personally have had great experiences. I have had the 1D Mark II, EOS 7D and most recently picked up a 6D. They have all been fantastic as well as several lenses. However, that does not excuse the issues with the 1D Mark III or 5D Mark III. To charge those mind-boggling prices and then have recalls is a disgrace.

        Not sure what you do or how you afford the 5D Mark III but more power to you. I would think being someone who purchased a model that has had problems, you would agree rather than oppose my opinion. Although I have had great experiences with Canon products I am definitely concerned and bothered with the issues they have had with very expensive equipment. If I did not already have a large investment in Canon I would seriously consider Nikon. Both companies produce superior equipment and pretty much run neck and neck in quality over the years. As far as i know Nikon hasn’t had as many issues with their top pro line camera bodies (if any) and to me that is pretty important.

        I wish you well and suggest you be a little nicer to others. Offensive comments benefit neither of us. Good Luck.

        Jim

      • Jim (@anypicman) says

        DG,,, it was on ebay. It was a seller with very good feedback .. It appears the seller got a hold of quite a few and it may indeed be grey market but may not be… it may just be part of a broken up kit. Regardless, the price was $2574 and advertised right here in Photography Bay in the June 17th edition. It is still being sold on ebay but price has gone up to $2840 and change. I venture to say that with all his excellent feedback (50,000 feedback and 99.4% positive) and a mention by Photography Bay it is safe to say the camera and price is legit.

        http://www.photographybay.com/2014/06/17/canon-eos-5d-mark-iii-for-2574-deal-alert/?awt_l=9KzKl&awt_m=J0vQgAi3_f62xu

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