Adobe is on a road to a most epic of fails. Imagine you have a deadline for delivering a project that is due in a few hours but your legally-purchased software won’t allow you to open it. That is the sad truth for users of Adobe’s Creative Cloud for the past day.
Due to a technical problem in the sign-in process, many users have been unable to use applications for which they pay a monthly subscription fee to Adobe.
— Tarver Reeder (@reeder2011) May 15, 2014
Today is the top reason people hate the idea of Adobe Creative Cloud subscriptions. Software stops working beyond their control.
— Jeff Carlson (@jeffcarlson) May 15, 2014
Dear @creativecloud, please get Adobe ID working. You are crushing my productivity and hurting our business.
— jayselway (@jayselway) May 15, 2014
— Tom Edwards (@tomjamesedwards) May 15, 2014
— Charles RICHARD (@charlie_thebird) May 15, 2014
I login to work on this weeks episode and Adobe Creative Cloud Services are down, meaning I can’t edit #ThisIsWhyIHateCloudServices
— The Completionist (@JKCompletesIt) May 15, 2014
Can’t believe @creativecloud has been down all day. A good thing we’re not in the graphic design business. Oh no wait..
— Made in Katana (@madeinkatana) May 15, 2014
— Rick Knight (@GoCatGo) May 15, 2014
Late Thursday, the issue was resolved on Adobe’s end as it began restoring services.
The Adobe ID issue is resolved. We are bringing services back online. We will share more details once we confirm everything is working. — Adobe (@Adobe) May 16, 2014
Plenty of those who held strong as skeptics of the Adobe Creative Cloud model will certainly point to instances such as this for evidence why a subscription based model is a bad idea for creative professionals.
While Adobe says it will update us with additional details once all services are restored and it confirms everything is working again, it will be a tough sell to assure creative professionals that they can count on Adobe so blindly going forward. Even if Adobe issues a partial refund of subscription fees, the damage that some professionals endured over the past day with client relationships and billable time is irreplaceable.
While we wait on Adobe’s response, what are your thoughts on this outage and how it should affect Adobe’s Creative Cloud model.